Refund & Return Policy
At the jungle club, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may return eligible items according to the policy below.
Return Window
You may request a return within 30 days from the date of delivery.
To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging where possible.
Return Process
To initiate a return, please contact us using the details below:
HALES BOBBIE ROSE
134 Alcester Rd, Moseley, Birmingham B13 8EE, United Kingdom
Please include your order number and reason for the return in your message.
Return Shipping Costs
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We cover return shipping costs for items that are defective, damaged, or incorrect.
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Customers are responsible for return shipping costs for change-of-mind returns or unwanted items.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds are processed within 14 days using the original payment method.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
The following items may not be eligible for return:
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Personalised or custom-made products
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Used items showing signs of wear
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Items not suitable for return due to hygiene reasons
Order Cancellations
Orders may only be cancelled before dispatch.
If the order has already been shipped, the standard return procedure must be followed.
Contact Information
HALES BOBBIE ROSE
134 Alcester Rd, Moseley, Birmingham B13 8EE, United Kingdom